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Complaints Policy

Last updated: June 2026

1. Seller Details

LAR SOLUTIONS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
NIP: 7492124851
REGON: 543720700
KRS: 0001217042
Władysława Grabskiego 10C/7
47-223 Kędzierzyn-Koźle
Opolskie (Opole Voivodeship), Poland

2. How to Submit a Complaint

If you are dissatisfied with your purchase, delivery, product quality, or our service, you may submit a complaint using any of the following contact methods:

• Email: info@capturepoint.shop
• Postal address: LAR SOLUTIONS sp. z o.o., Władysława Grabskiego 10C/7, 47-223 Kędzierzyn-Koźle, Poland

Please include in your complaint:

• Your full name and contact details
• Order number (if applicable)
• Date of purchase or delivery
• Description of the problem
• Your requested resolution (repair, replacement, refund, etc.)
• Supporting photos or documents where relevant

3. Complaint Handling Procedure

• Acknowledgement: We confirm receipt of your complaint within 2 working days.
• Investigation: We review your complaint and may contact you for additional information.
• Response: We provide a written response with our decision within 14 working days of receiving the complaint.
• Resolution: If your complaint is upheld, we will offer an appropriate remedy in line with Polish consumer law and our Refund & Return Policy.

4. Out-of-Court Dispute Resolution

If we are unable to resolve your complaint, as a consumer you may seek assistance from your local consumer ombudsman (miejski/powiatowy rzecznik konsumentów) or use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

See also our Terms & Conditions and Privacy Policy.