This Refund & Return Policy applies to purchases made through the LAR Canon online store at capturepoint.shop, operated by:
LAR SOLUTIONS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
NIP: 7492124851
REGON: 543720700
KRS: 0001217042
Władysława Grabskiego 10C/7
47-223 Kędzierzyn-Koźle
Opolskie (Opole Voivodeship), Poland
Email: info@capturepoint.shop
If you are a consumer residing in the European Union, you have the right to withdraw from your contract within 14 days without giving any reason, in accordance with Polish and EU consumer protection law.
The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
To exercise your right of withdrawal, please notify us clearly by email:
Return address:
LAR SOLUTIONS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Władysława Grabskiego 10C/7
47-223 Kędzierzyn-Koźle
Poland
Please include in your message:
We will confirm receipt of your return request by email and provide return instructions within 2 business days. Please send returns to the return address listed above. Mark the package with your order number.
Because we sell delicate photographic equipment, all returned items must meet the following conditions:
We reserve the right to refuse a refund or apply a partial refund if the product shows signs of use, missing parts, or damage caused by the customer.
For returns under the 14-day right of withdrawal, you are responsible for the direct cost of returning the goods unless the product is defective, damaged in transit, or not as described.
We strongly recommend using a tracked and insured shipping service. Cameras and lenses are high-value items; we are not responsible for items lost or damaged during return transit if you choose an uninsured service.
If you received a defective or incorrect item, we will cover reasonable return shipping costs. Contact us before sending the return so we can authorise it and provide instructions.
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.
We may withhold the refund until we have received the goods back or until you have supplied evidence that you have returned the goods, whichever is the earliest.
Shipping costs paid at checkout are non-refundable unless the return is due to our error or a defective product.
If your Canon camera, lens, or accessory arrives defective, damaged, or not as described, please contact us within 48 hours of delivery with your order number and photos of the issue.
We will arrange a replacement, repair, or full refund at no additional cost to you, including return shipping. Your statutory rights under EU consumer law and the manufacturer's warranty are not affected by this policy.
We do not offer direct exchanges. If you wish to purchase a different product, please return the original item for a refund (subject to the conditions above) and place a new order through our shop.
The following are generally not eligible for return unless defective:
If your order has not yet been shipped, you may request cancellation by emailing info@capturepoint.shop with your order number. If payment has been captured, a full refund will be issued to your original payment method within 5 business days.
For any questions about returns or refunds, please contact us at info@capturepoint.shop.
See also our Terms & Conditions, Privacy Policy, and Complaints Policy.
Konsument ma prawo odstąpić od umowy w ciągu 14 dni od otrzymania towaru bez podania przyczyny. Zgłoszenie: info@capturepoint.shop. Adres zwrotu: ul. Władysława Grabskiego 10C/7, 47-223 Kędzierzyn-Koźle, Polska.